S
Sophie
Customer Specialist
1,284
conversations held
- Languages
- EN / NL
- Speciality
- E-commerce
- Coffee
- Flat white
- Favourite emoji
- 👋
Customer conversations. Handled.Real people.
Real people.
Real conversations.
Our trained customer specialists handle your customer conversations 7 days a week, from 09:00 to 22:00.
More answers. More opportunities. Happier customers.
Chathands is online — until 22:00
S
1m 48sSophie
Customer Specialist
Hoi! Is deze ook in het zwart te krijgen?
Zeker 👋 Welke maat zoek je?
Large.
Perfect, die ligt op voorraad. Zal ik de directe link sturen?
Ja graag!
✓
Handled in 1m 48s
Customer helped · opportunity spotted
Thousands of conversations. A real human behind every one.
- Response time
- <30 sec
- Available per week
- 7 days
- Every day
- 09:00 – 22:00
- Conversation-to-lead potential
- 20–30%
Response time
Available per week
Every day
Conversation-to-lead potential
The 09:00 – 22:00 story
From 09:00 to 22:00. We're there.
While your team heads home, our people keep talking to your customers. It's often the evening when decisions get made.
7 days a week.
09:03
Good morning 👋 How can I help you?
12:14
Yes, that's currently in stock.
15:48
I'll send you the right link straight away.
18:26
Shall I book an appointment for you?
20:47
Let me look that up for you.
21:58
Of course. Happy to help.
Customers don't wait.
Visitors show up during lunch, after work, in the evening, at the weekend and exactly when your team is at its busiest. If nobody replies, opportunities disappear.
That's where Chathands comes in.
Every conversation counts
Every conversation is an opportunity.
Chathands doesn't process messages. We hold conversations that move customers forward.
01
Visitor
02
Question
03
Conversation
04
Answer
05
Customer
- Answering a question
- Solving a problem
- Preventing drop-off
- Recommending a product
- Delivering a lead
- Booking an appointment
- Completing a purchase
- Building loyalty
Channels
Wherever they talk.
We're there.
One inbox, every channel. Our specialists see everything coming in and reply in your brand's voice.
Live ChatWhatsAppEmailInstagramMessenger
Shared inbox
LCnow
Live Chat
Is this available in black too?
WAWhatsApp
2m
When will my package be delivered?
EMEmail
7m
Could I get a quote for 40 units?
IGInstagram
9m
Do you ship to Ireland?
MS14m
Messenger
Do you have a store in Manchester?
Services
What we handle for you.
Live Chat Outsourcing
Your website visitors. Our people.
View →WhatsApp Customer Service
Your customers are already messaging. So are we.
View →Email Customer Service
Full inbox? Consider it handled.
View →Social Customer Service
Instagram, Messenger and more.
View →Sales & Lead Qualification
From conversation to opportunity.
View →Customer Service Outsourcing
An extension of your organisation.
View →AI & Automation
Automate the simple work.
View →Training & Consultancy
Get better at conversations.
View →How it works
Getting started is surprisingly simple.
01
Connect
We connect your website and customer channels.
02
Learn
We learn your brand, products, FAQs, tone of voice and processes.
03
Talk
Our specialists handle the customer conversations.
04
Improve
We analyse conversations and keep improving.
Meet your Chathands
The people behind the conversations.
No anonymous accounts. Specialists who know your brand and genuinely enjoy the work.
D
Daan
Customer Specialist
968
conversations held
- Languages
- EN / NL / DE
- Speciality
- Automotive
- Coffee
- Black, no sugar
- Favourite emoji
- 🚗
Y
Yasmin
Sales Specialist
1,502
conversations held
- Languages
- EN / NL
- Speciality
- Lead qualification
- Coffee
- Cappuccino
- Favourite emoji
- ✨
The tech behind our people
The software is ours.
Everything our people need to run your conversations professionally comes included with your Chathands service. Chathands delivers the service; the communication platform is our own software.
- Omnichannel inbox
- Live chat
- Social channels
- Conversation history
- Reporting
- Customer insights
Customer communication software
€375
software value per month
INCLUDED*
*Platform access is included with eligible monthly plans. Chathands delivers the service; the communication platform is our own software.
Pricing
Real conversations. Simple pricing.
You choose one model. They're never combined.
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansSectors
Conversations built for your market.
E-commerce
From webshop question to order.
Product questions, sizing advice and delivery queries — answered instantly.
Automotive
Every enquiry could be your next customer.
Test drives, stock and trade-ins — handled while interest is still hot.
Real Estate
From property question to viewing.
Booking viewings the moment someone is browsing.
Retail
Answered online, a customer offline.
Stock, opening hours and advice across all your shops.
SaaS
First line covered, your team focused.
Support questions and trial conversations handled by trained people.
Travel
Booking questions answered on the weekend.
Trips get booked outside office hours — that's exactly when we're there.
Healthcare
From question to appointment.
Patients and clients get fast, human answers, even outside office hours.
Financial
Trust starts with an answer.
Mortgage, insurance and financing questions answered directly.
Logistics
Where's my parcel? Sorted.
Delivery questions, tracking and returns answered directly.
Legal
First contact, immediately human.
Intake questions, appointments and legal queries handled professionally.
Notary
Business and personal matters, answered directly.
Questions about deeds, property and appointments handled discreetly.
Education
From question to enrolment.
Learners and students get fast answers to their questions.
IT
First line covered, your team focused.
Support questions and incident reports answered quickly and humanly.
Sports
From fan to customer.
Questions about memberships, tickets and merchandise answered directly.
Events
From question to ticket.
Visitor questions, programme and practical info answered directly.
Recruitment
From candidate question to application.
Candidate questions about vacancies and processes answered directly.
Frequently asked questions
Everything you want to know.
A handled conversation is a customer conversation that a Chathands specialist has actively picked up and resolved.
Your customers are already talking. Let Chathands answer.
Real people. Real conversations.
Book a demo7 days a week · 09:00 – 22:00