Answers outside office hours too
Customers in SaaS ask questions whenever it suits them. That's when we're there.
SaaS
First line covered, your team focused.
First-line support is covered, so your own team can focus on the product. We escalate complex issues cleanly.
7 days a week, 09:00 – 22:00
D
2m 05sDaan
Support Specialist
How do I invite a teammate?
Via Settings → Team → Invite. I'll send you the link.
Got it, thanks!
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Handled in 2m 05s
Customer helped · opportunity spotted
Live within 10 working daysSoftware worth €375 p.m. includedChat, WhatsApp, email and socialCancel monthly
Why Chathands
What this means for SaaS.
More revenue from the same visitors
Around 4% of your visitors start a conversation. We turn those questions into appointments and orders.
Trained specialists, not bots
Real people who know your SaaS vocabulary, tone of voice and processes.
What we pick up
Conversations that make the difference.
First-line support
Standard questions and how-tos handled.
Trial conversations
Answering trial users' questions before they drop off.
Escalation
Anything technical goes to your team with full context.
Channels
Everywhere your customer talks.
Live ChatWhatsAppEmailInstagramMessenger
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansFrequently asked
SaaS and Chathands.
Do your specialists understand my field?
Yes. For every SaaS client we build a shared knowledge base with common questions, tone of voice and escalation rules. Specialists are trained on it before going live.
What happens to questions you can't answer?
We hand them over to your team with full context and a summary. You never have to redo the conversation.
How fast can we go live in SaaS?
Usually within 10 working days. Onboarding is a one-off €299 and is not charged per channel.
Ready to hand over SaaS conversations?
Book a demo and see how it works in 20 minutes.
Book a demo7 days a week · 09:00 – 22:00