Last updated: August 31, 2026
Cookie policy
Chathands uses cookies and similar technologies to make the website work properly, to analyze usage and — only with your consent — to measure marketing. Below we explain which cookies we place, why, and how you manage your preferences.
1. What are cookies?
Cookies are small text files stored on your device when you visit our website. Besides cookies we use similar technologies such as localStorage, which are also covered by 'cookies' in this policy. Some cookies are strictly necessary for the site to function; others help us improve the website or measure marketing.
2. Functional cookies (always active)
Functional cookies are strictly necessary for the website to work and are placed without consent. These include the cookie that remembers your consent choice (stored up to 12 months) and technical cookies for language preference and security. These cookies do not collect personal data for analytics or marketing.
3. Analytical cookies
With analytical cookies we measure how visitors use the website: which pages are visited, for how long and through which channel visitors arrive. This data is processed in aggregate and is not used to identify individual visitors. Where legally required, we place analytical cookies only after consent. Retention period: a maximum of 14 months.
4. Marketing and tracking cookies
We use marketing cookies to measure advertising and show relevant campaigns on other platforms. These cookies may track your browsing behavior across multiple websites and are only placed after you have explicitly consented via the cookie banner. Refusing has no impact on your use of the website. Retention period: a maximum of 12 months, depending on the provider.
5. Chat widget
The chat widget on our website only loads after you have given consent via the cookie banner. Without consent, the widget script is not loaded and the provider places no cookies. After consent, the widget may place functional cookies to preserve your conversation and recognize you on a return visit. The provider's own retention periods apply to these cookies.
6. Third parties
For analytics, hosting and the chat widget we work with carefully selected third parties. These parties may place cookies from their own domains. We conclude processor agreements with these parties where required and prefer providers that process data within the European Economic Area. Please consult the privacy policy of the relevant provider for their specific cookie and retention practices.
7. Retention periods overview
Consent cookie: 12 months. Session cookies: deleted when you close the browser. Analytical cookies: a maximum of 14 months. Marketing cookies: a maximum of 12 months. Chat widget cookies: according to the provider's terms, usually a maximum of 12 months. After the retention period, cookies are automatically deleted or renewed on a new visit with valid consent.
8. Managing or withdrawing consent
You can change or withdraw your consent at any time via the cookie banner or the cookie settings in the footer of our website. You can also manually delete or block cookies through your browser settings. Please note: blocking functional cookies may limit the functionality of the website.
9. Changes and contact
Chathands may update this cookie policy when we introduce new technologies or when legislation changes. The most recent version is always available at chathands.com/en/cookies. Questions about cookies or your privacy? Email hello@chathands.com or call +3110-3220240.