Simple pricing
Real conversations.
Simple pricing.
Choose when you need us. Then only pay for the conversations we handle.
Monthly
from €149 p.m. + €2.75 per handled conversation
Flex
€0 p.m. + €8.50 per handled conversation
Office
Mon – Fri
09:00 – 17:30
€149
p.m.
+ €2.75
per handled conversation
For businesses that want professional customer conversations handled during regular office hours.
- Real Chathands customer specialists
- Customer Service
- Sales Support
- Lead Qualification
- Customer communication software
- Conversation history
- Monthly reporting
- Customer insights
- Support
Software included
€375 p.m.
Included
Extended
Mon – Fri
09:00 – 22:00
€299
p.m.
+ €2.75
per handled conversation
For businesses whose customers keep talking after office hours.
They're still browsing. We're still online.
- Real Chathands customer specialists
- Customer Service
- Sales Support
- Lead Qualification
- Customer communication software
- Conversation history
- Monthly reporting
- Customer insights
- Support
Software included
€375 p.m.
Included
Everyday
Mon – Sun
09:00 – 17:30
€349
p.m.
+ €2.75
per handled conversation
For businesses that need real customer service every day of the week.
Weekends included — someone real, Saturday and Sunday.
- Real Chathands customer specialists
- Customer Service
- Sales Support
- Lead Qualification
- Customer communication software
- Conversation history
- Monthly reporting
- Customer insights
- Support
Software included
€375 p.m.
Included
Always On
Mon – Sun
09:00 – 22:00
€499
p.m.
+ €2.75
per handled conversation
Maximum coverage for businesses that never want to leave a customer waiting.
Monday to Sunday. Morning to evening. We're there.
- Real Chathands customer specialists
- Customer Service
- Sales Support
- Lead Qualification
- Customer communication software
- Conversation history
- Monthly reporting
- Customer insights
- Support
Software included
€375 p.m.
Included
Flex
No monthly fee.
Just conversations.
€0
p.m.
+ €8.50
per handled conversation
Only pay when Chathands handles a conversation.
- Lower conversation volumes
- Seasonal demand
- Companies wanting to try Chathands
- Businesses without consistent conversation volume
- Companies that prefer no fixed monthly service fee
Software included
Customer communication software
Every monthly Chathands plan includes the professional customer communication platform our specialists use to manage your conversations. No separate software subscription required.
People + platform. One simple model.
€375
p.m. value
Included
Great conversations need great tools. Yours are included.
Compare
All plans side by side
| Office | Extended | Everyday | Always On | Flex | |
|---|---|---|---|---|---|
| Monthly fee | €149 | €299 | €349 | €499 | €0 |
| Per handled conversation | €2.75 | €2.75 | €2.75 | €2.75 | €8.50 |
| Software | Included | Included | Included | Included | Not included |
| Software value | €375 p.m. | €375 p.m. | €375 p.m. | €375 p.m. | — |
| Days | Mon – Fri | Mon – Fri | Mon – Sun | Mon – Sun | Flexible |
| Hours | 09:00 – 17:30 | 09:00 – 22:00 | 09:00 – 17:30 | 09:00 – 22:00 | Flexible |
| Customer Service | |||||
| Sales Support | |||||
| Lead Qualification | |||||
| Reporting | |||||
| Support | |||||
| €149 p.m. fixed + €2.75 × the number of handled conversations that month. | €299 p.m. fixed + €2.75 × the number of handled conversations that month. | €349 p.m. fixed + €2.75 × the number of handled conversations that month. | €499 p.m. fixed + €2.75 × the number of handled conversations that month. | €0 p.m. — you only pay €8.50 × the number of handled conversations. |
Availability
When are we there?
The difference between plans is availability: more hours, more days — or both.
Office
09:00 – 17:30
Mon – Fri
Extended
09:00 – 22:00
Evenings included
Everyday
09:00 – 17:30
Saturday & Sunday included
Always On
09:00 – 22:00
Saturday & Sunday included
Choose what works for you.
Monthly
From €149 p.m.
€2.75
per handled conversation
Software worth €375 p.m. included
Best for
Regular customer conversations
View plansNo subscription. No fixed monthly service fee. Just real conversations.
In-house vs. Chathands
Why staffing it yourself costs more than you think.
Answering a chat sounds simple — until you have to cover the hours. With breaks, toilet visits, sickness and peak moments you always need at least two employees.
In-house
€6,760p.m.
2 employees at €2,600 gross + 30% employer costs. Software, recruitment and training not included.
Chathands
From €149 p.m. + €2.75 per conversation
Realistic monthly cost
| In-house | Chathands | |
|---|---|---|
| Availability | 40 hours per week, one person at a time | Up to Mon–Sun 09:00–22:00, several specialists at once |
| Breaks & toilet visits | Conversations wait or drop | Always staffed — we never take a break |
| Peak moments | 5 simultaneous chats = a queue | The team jumps in immediately |
| Sickness & holidays | No coverage | Always covered within our team |
| Recruitment & training | Weeks of hiring, months of onboarding | Trained specialists from day one |
Calculator
Calculate your Chathands price.
1. Select required availability
2. Expected conversations per month
500
Rule of thumb: 4% of your website visitors start a chat. That is roughly 500 conversations per month.
3. Your monthly price
Always On
- Monthly fee
- €499
- 500 × €2.75
- €1,375
€1,874
p.m.
All options side by side
- OfficeLowest cost€1,524p.m.
- Extended€1,674p.m.
- Everyday€1,724p.m.
- Always OnSelected€1,874p.m.
- Flex€4,250p.m.
Always On saves you approximately €2,376 p.m. compared with Flex.
Availability comes before price: we only compare plans that cover your hours.
Indication based on your input. Prices excluding VAT.
Book a demoOnboarding
One-time onboarding
Onboarding
Onboarding
€299 one-time
- Account setup
- Channel connection
- Knowledge transfer
- FAQ setup
- Tone of voice
- Sales instructions
- Service instructions
- Specialist briefing
- Testing
- Go-live
One onboarding fee — not per channel.
Advanced onboarding
from €599
- Multiple brands
- Multiple teams
- Complex integrations
- Large knowledge bases
- Custom workflows
Add-ons
Optional extras
Conversation Insights
from €199
Detailed analysis of customer conversations: recurring questions, friction, commercial opportunities, customer needs, product feedback and conversation quality.
Customer Satisfaction
€79
Measure customer satisfaction after conversations.
Customer Feedback
€249
Advanced conversational feedback and customer experience research.
Automation
from €30 p.m.
Automate repetitive conversation flows, routing and basic processes.
AI & Automation
Custom
Optional AI functionality for businesses that want additional automation.
AI is an add-on. The core stays: real people, real conversations.
Transparency
What counts as a handled conversation?
Een afgehandeld gesprek is een klantgesprek dat door een Chathands-specialist inhoudelijk is opgepakt en afgerond. De exacte facturatiedefinitie wordt hier centraal beheerd en aangepast zodra deze definitief is vastgesteld.
A handled conversation is a customer conversation that a Chathands specialist has actively picked up and resolved.
Choose when we're there. Pay for what we handle.
Book a demoNot sure yet which model fits?
A quick chat is always welcome.