Answers outside office hours too
Customers in Logistics ask questions whenever it suits them. That's when we're there.
Logistics
Where's my parcel? Sorted.
Logistics is all about timing. We keep customers informed about their shipment, even outside office hours and at weekends.
7 days a week, 09:00 – 22:00
Y
2m 58sYasmin
Customer Specialist
My parcel hasn't arrived yet.
Let me look that up. It's scheduled for tomorrow.
Great, thanks.
✓
Handled in 2m 58s
Customer helped · opportunity spotted
Live within 10 working daysSoftware worth €375 p.m. includedChat, WhatsApp, email and socialCancel monthly
Why Chathands
What this means for Logistics.
More revenue from the same visitors
Around 4% of your visitors start a conversation. We turn those questions into appointments and orders.
Trained specialists, not bots
Real people who know your Logistics vocabulary, tone of voice and processes.
What we pick up
Conversations that make the difference.
Tracking & trace
Current status and expected delivery times.
Delivery times & addresses
Changes and delivery appointments handled neatly.
Returns & damage
Reports picked up and passed on directly.
Channels
Everywhere your customer talks.
Live ChatWhatsAppEmailInstagramMessenger
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansFrequently asked
Logistics and Chathands.
Do your specialists understand my field?
Yes. For every Logistics client we build a shared knowledge base with common questions, tone of voice and escalation rules. Specialists are trained on it before going live.
What happens to questions you can't answer?
We hand them over to your team with full context and a summary. You never have to redo the conversation.
How fast can we go live in Logistics?
Usually within 10 working days. Onboarding is a one-off €299 and is not charged per channel.
Ready to hand over Logistics conversations?
Book a demo and see how it works in 20 minutes.
Book a demo7 days a week · 09:00 – 22:00