Answers outside office hours too
Customers in E-commerce ask questions whenever it suits them. That's when we're there.
E-commerce
From webshop question to order.
Webshop visitors hesitate over size, stock and delivery. Our specialists answer those questions the moment they matter — evenings included.
7 days a week, 09:00 – 22:00
S
1m 27sSophie
Customer Specialist
Is this still in stock in size M?
Yes, 3 left. Order today and it's home tomorrow 👍
Perfect, I'll do that.
✓
Handled in 1m 27s
Customer helped · opportunity spotted
Live within 10 working daysSoftware worth €375 p.m. includedChat, WhatsApp, email and socialCancel monthly
Why Chathands
What this means for E-commerce.
More revenue from the same visitors
Around 4% of your visitors start a conversation. We turn those questions into appointments and orders.
Trained specialists, not bots
Real people who know your E-commerce vocabulary, tone of voice and processes.
What we pick up
Conversations that make the difference.
Product and sizing advice
Concrete answers that give someone the confidence to order.
Delivery and returns
Delivery times, tracking and return questions solved instantly.
Rescuing the cart
Removing hesitation before the tab gets closed.
Channels
Everywhere your customer talks.
Live ChatWhatsAppEmailInstagramMessenger
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansFrequently asked
E-commerce and Chathands.
Do your specialists understand my field?
Yes. For every E-commerce client we build a shared knowledge base with common questions, tone of voice and escalation rules. Specialists are trained on it before going live.
What happens to questions you can't answer?
We hand them over to your team with full context and a summary. You never have to redo the conversation.
How fast can we go live in E-commerce?
Usually within 10 working days. Onboarding is a one-off €299 and is not charged per channel.
Ready to hand over E-commerce conversations?
Book a demo and see how it works in 20 minutes.
Book a demo7 days a week · 09:00 – 22:00