Answers outside office hours too
Customers in Retail ask questions whenever it suits them. That's when we're there.
Retail
Answered online, a customer offline.
Customers check online before heading to the shop. We answer questions about stock, opening hours and advice.
7 days a week, 09:00 – 22:00
S
1m 59sSophie
Customer Specialist
Do you have this in your Manchester store?
Yes, two left. Shall I set one aside for you?
Yes please, do that!
✓
Handled in 1m 59s
Customer helped · opportunity spotted
Live within 10 working daysSoftware worth €375 p.m. includedChat, WhatsApp, email and socialCancel monthly
Why Chathands
What this means for Retail.
More revenue from the same visitors
Around 4% of your visitors start a conversation. We turn those questions into appointments and orders.
Trained specialists, not bots
Real people who know your Retail vocabulary, tone of voice and processes.
What we pick up
Conversations that make the difference.
Stock per store
Whether it's there, and exactly where.
Opening hours
Including bank holidays and late-night shopping.
Remote advice
So someone walks into the shop with a clear purpose.
Channels
Everywhere your customer talks.
Live ChatWhatsAppEmailInstagramMessenger
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansFrequently asked
Retail and Chathands.
Do your specialists understand my field?
Yes. For every Retail client we build a shared knowledge base with common questions, tone of voice and escalation rules. Specialists are trained on it before going live.
What happens to questions you can't answer?
We hand them over to your team with full context and a summary. You never have to redo the conversation.
How fast can we go live in Retail?
Usually within 10 working days. Onboarding is a one-off €299 and is not charged per channel.
Ready to hand over Retail conversations?
Book a demo and see how it works in 20 minutes.
Book a demo7 days a week · 09:00 – 22:00