Answers outside office hours too
Customers in IT ask questions whenever it suits them. That's when we're there.
IT
First line covered, your team focused.
IT issues are frustrating. We take first questions, guide users and escalate cleanly to your technical team with the right context.
7 days a week, 09:00 – 22:00
S
3m 54sSophie
Support Specialist
I can't log in to the system.
No problem. I'll walk you through it. Do you see the 'Forgot password' button?
Yes, found it.
✓
Handled in 3m 54s
Customer helped · opportunity spotted
Live within 10 working daysSoftware worth €375 p.m. includedChat, WhatsApp, email and socialCancel monthly
Why Chathands
What this means for IT.
More revenue from the same visitors
Around 4% of your visitors start a conversation. We turn those questions into appointments and orders.
Trained specialists, not bots
Real people who know your IT vocabulary, tone of voice and processes.
What we pick up
Conversations that make the difference.
User support
Login, settings and common questions.
Incident reports
Issues logged and passed on directly.
Escalation with context
Technical questions handed over with full details.
Channels
Everywhere your customer talks.
Live ChatWhatsAppEmailInstagramMessenger
Best coverage
Not sure? Calculate your price →Monthly
From €149 p.m.
€2.75
per handled conversation
€375 p.m. software included
View plansFrequently asked
IT and Chathands.
Do your specialists understand my field?
Yes. For every IT client we build a shared knowledge base with common questions, tone of voice and escalation rules. Specialists are trained on it before going live.
What happens to questions you can't answer?
We hand them over to your team with full context and a summary. You never have to redo the conversation.
How fast can we go live in IT?
Usually within 10 working days. Onboarding is a one-off €299 and is not charged per channel.
Ready to hand over IT conversations?
Book a demo and see how it works in 20 minutes.
Book a demo7 days a week · 09:00 – 22:00