Automotive
Car dealership
A car dealership saw test drive and quote requests pile up outside opening hours. Chathands picked up conversations immediately and booked test drives straight into the dealer's calendar.
- Sector
- Automotive
- Channels
- Live chat · Email
- Result
- Fewer lost enquiries and a faster route from question to appointment.
Summary
A car dealership saw test drive and quote requests pile up outside opening hours. Chathands picked up conversations immediately and booked test drives straight into the dealer's calendar.
The challenge
Requests for test drives and quotes came in outside opening hours and lay unanswered until the next morning. Competitors responded faster.
Our approach
01
Conversation analysis
We mapped the recurring questions: Requests for test drives and quotes came in outside opening hours and lay unanswered until the next morning. Competitors responded faster.
02
Team and knowledge base
We trained a dedicated team on tone of voice, products and processes, and captured everything in a shared knowledge base.
03
Live on the channels
Chathands picked up conversations immediately, answered stock questions and booked test drives into the dealer's calendar.
04
Steering on data
Weekly reporting on volume, response time and topics. The effect: Fewer lost enquiries and a faster route from question to appointment.
Results
- Response time
- Within 30 seconds
- Appointments
- +35%
- Enquiries followed up
- 98%
- Conversion
- +22%
Frequently asked questions
How fast was this team live?
A team like this is usually live within two weeks: onboarding, training on your tone of voice and the first conversations on Live chat · Email.
Does the brand experience stay intact?
Yes. Our specialists work entirely under the name of Car dealership and follow the agreed tone of voice and escalation rules.
Why is this case anonymous?
We keep our clients anonymous because of privacy and the reputation of the organisations we serve. During a demo we show live examples of specific situations.
What does a setup like this cost?
Monthly plans start at 149 euro per month plus 2.75 euro per handled conversation, including our own customer communication software. Flex works without a monthly fee.
Your customers are already talking. Let Chathands answer.
Real people. Real conversations.