Legal
Law firm
A law firm missed enquiries outside office hours. Chathands ran the first intake conversations and qualified every new enquiry.
- Sector
- Legal
- Channels
- Live chat
- Result
- Every enquiry was followed up, even at 9:30 in the evening.
Summary
A law firm missed enquiries outside office hours. Chathands ran the first intake conversations and qualified every new enquiry.
The challenge
People with a legal issue often reach out in the evening. Whoever doesn't get an immediate answer calls the next firm.
Our approach
01
Conversation analysis
We mapped the recurring questions: People with a legal issue often reach out in the evening. Whoever doesn't get an immediate answer calls the next firm.
02
Team and knowledge base
We trained a dedicated team on tone of voice, products and processes, and captured everything in a shared knowledge base.
03
Live on the channels
Chathands ran the first intake via live chat: what is the situation, which area of law, how urgent. Qualified enquiries went straight to the right lawyer.
04
Steering on data
Weekly reporting on volume, response time and topics. The effect: Every enquiry was followed up, even at 9:30 in the evening.
Results
- Response time
- Within 30 seconds
- Qualified enquiries
- +38%
- Followed-up leads
- 97%
- New cases
- +20%
Frequently asked questions
How fast was this team live?
A team like this is usually live within two weeks: onboarding, training on your tone of voice and the first conversations on Live chat.
Does the brand experience stay intact?
Yes. Our specialists work entirely under the name of Law firm and follow the agreed tone of voice and escalation rules.
Why is this case anonymous?
We keep our clients anonymous because of privacy and the reputation of the organisations we serve. During a demo we show live examples of specific situations.
What does a setup like this cost?
Monthly plans start at 149 euro per month plus 2.75 euro per handled conversation, including our own customer communication software. Flex works without a monthly fee.
Your customers are already talking. Let Chathands answer.
Real people. Real conversations.