Real estate
Real estate organisation
A real estate organisation lost interested parties to slow follow-up. Chathands answered availability and documentation questions immediately and scheduled viewings.
- Sector
- Real estate
- Channels
- Live chat · Email
- Result
- Faster contact led to more viewings and serious enquiries.
Summary
A real estate organisation lost interested parties to slow follow-up. Chathands answered availability and documentation questions immediately and scheduled viewings.
The challenge
Potential tenants and buyers asked questions via the website, but stopped responding after waiting a day for an answer.
Our approach
01
Conversation analysis
We mapped the recurring questions: Potential tenants and buyers asked questions via the website, but stopped responding after waiting a day for an answer.
02
Team and knowledge base
We trained a dedicated team on tone of voice, products and processes, and captured everything in a shared knowledge base.
03
Live on the channels
Chathands answered questions about availability, viewings and documentation immediately and booked viewings into the calendar.
04
Steering on data
Weekly reporting on volume, response time and topics. The effect: Faster contact led to more viewings and serious enquiries.
Results
- Response time
- Within 30 seconds
- Viewings
- +30%
- Serious enquiries
- +25%
- Turnaround time
- -45%
Frequently asked questions
How fast was this team live?
A team like this is usually live within two weeks: onboarding, training on your tone of voice and the first conversations on Live chat · Email.
Does the brand experience stay intact?
Yes. Our specialists work entirely under the name of Real estate organisation and follow the agreed tone of voice and escalation rules.
Why is this case anonymous?
We keep our clients anonymous because of privacy and the reputation of the organisations we serve. During a demo we show live examples of specific situations.
What does a setup like this cost?
Monthly plans start at 149 euro per month plus 2.75 euro per handled conversation, including our own customer communication software. Flex works without a monthly fee.
Your customers are already talking. Let Chathands answer.
Real people. Real conversations.