Recruitment
Recruitment agency
A recruitment agency lost candidates to slow follow-up on applications. Chathands responded within 30 seconds and booked intake interviews directly.
- Sector
- Recruitment
- Channels
- WhatsApp · Live chat
- Result
- Candidates stayed warm and the flow of intake interviews grew significantly.
Summary
A recruitment agency lost candidates to slow follow-up on applications. Chathands responded within 30 seconds and booked intake interviews directly.
The challenge
Candidates applied in the evening and at weekends, but only heard back days later. By then they had already started elsewhere.
Our approach
01
Conversation analysis
We mapped the recurring questions: Candidates applied in the evening and at weekends, but only heard back days later. By then they had already started elsewhere.
02
Team and knowledge base
We trained a dedicated team on tone of voice, products and processes, and captured everything in a shared knowledge base.
03
Live on the channels
Chathands picked up every application instantly, answered questions about vacancies and terms, and booked intake interviews into the recruiters' calendars.
04
Steering on data
Weekly reporting on volume, response time and topics. The effect: Candidates stayed warm and the flow of intake interviews grew significantly.
Results
- Response time
- Within 30 seconds
- Booked intakes
- +45%
- No-shows
- -30%
- Time-to-hire
- -25%
Frequently asked questions
How fast was this team live?
A team like this is usually live within two weeks: onboarding, training on your tone of voice and the first conversations on WhatsApp · Live chat.
Does the brand experience stay intact?
Yes. Our specialists work entirely under the name of Recruitment agency and follow the agreed tone of voice and escalation rules.
Why is this case anonymous?
We keep our clients anonymous because of privacy and the reputation of the organisations we serve. During a demo we show live examples of specific situations.
What does a setup like this cost?
Monthly plans start at 149 euro per month plus 2.75 euro per handled conversation, including our own customer communication software. Flex works without a monthly fee.
Your customers are already talking. Let Chathands answer.
Real people. Real conversations.